Question 1

Are all your items handmade?

Accepted Answer

Yes. Every item in our store is handcrafted with care and attention to detail. Because of this, slight variations may occur – which we consider part of each product’s unique charm.

Question 2

Do you offer custom orders?

Accepted Answer

In some cases, yes! If you're interested in a custom color, size, or design, feel free to contact us directly. We'll do our best to accommodate your request based on availability and materials.

Question 3

What sizes do your hats come in?

Accepted Answer

Most hats are designed in standard adult sizes. Specific sizing details are listed in each product description. If you have any concerns, please reach out before placing your order.

Question 4

How long does shipping take?

Accepted Answer

Processing typically takes 3–5 business days. Shipping times vary depending on your location:
 • Domestic orders: 3–7 business days
 • International orders: 7–21 business days
 Note: Delivery times may vary during holidays or due to customs delays.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! International shipping rates and estimated delivery times are shown at checkout.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery on eligible items. Items must be unused, in original condition and packaging. Custom or made-to-order pieces are non-refundable unless damaged. See our Return Policy (https://manage.wix.com/dashboard/0597d410-4f4e-48fe-98f1-8df6acdc5d8b/wix-faq/create?referralInfo=14c92d28-031e-7910-c9a8-a670011e062d#)for full details.

Question 7

My item arrived damaged. What should I do?

Accepted Answer

We’re so sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage. We’ll work with you to resolve the issue quickly.

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