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FAQ

Get the Answers You Need

  • My item arrived damaged. What should I do?
    We’re so sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage. We’ll work with you to resolve the issue quickly.
  • Are all your items handmade?
    Yes. Every item in our store is handcrafted with care and attention to detail. Because of this, slight variations may occur – which we consider part of each product’s unique charm.
  • Do you offer custom orders?
    In some cases, yes! If you're interested in a custom color, size, or design, feel free to contact us directly. We'll do our best to accommodate your request based on availability and materials.
  • Do you ship internationally?
    Yes, we ship worldwide! International shipping rates and estimated delivery times are shown at checkout.
  • How long does shipping take?
    Processing typically takes 3–5 business days. Shipping times vary depending on your location: Domestic orders: 3–7 business days International orders: 7–21 business days Note: Delivery times may vary during holidays or due to customs delays.
  • What is your return policy?
    We accept returns within 14 days of delivery on eligible items. Items must be unused, in original condition and packaging. Custom or made-to-order pieces are non-refundable unless damaged. See our Return Policy for full details.
  • What sizes do your hats come in?
    Most hats are designed in standard adult sizes. Specific sizing details are listed in each product description. If you have any concerns, please reach out before placing your order.
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